Our Support Policy
- To get a pre-purchase advice, you may post in the theme’s forum.
- To get a response more promptly, you are recommended to use our Ticket-system.
- We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
- Support time schedule is Monday – Friday: -10.00 – 19.00 CET
- Please note! We do not provide support, if you do not have the purchase code.
- Item support does not include:
- Customization and installation.
- Support for third party software and plugins.